Check-In and Check-Out Times
Check-in time is at 3pm and check-out time is out 11am. If you are arriving later than 11pm to check in, please let us know so we can be sure someone is there to greet you.
No Smoking or Tobacco Products
Hotel Eleven is a smoke-free property. Smoking or use of tobacco products is strictly prohibited anywhere on the property, which includes outdoor areas such as balconies, patios and the roof deck. Smoking or using tobacco products in guest rooms, including leaving cigarette butts in waste baskets, will result in a $500 cleaning fee charged to your credit card.
You must be 21 to rent a guest room or occupy a guest room without a parent.
The maximum occupancy for each guest room is two persons.
Damage to Property
Guests are responsible for any damage or loss they cause to the property. If you cause damage or loss, your credit card will be charged for the amount of the damage or loss.
Limited parking is available on site on a first come, first served basis (one car per room please). Off-street parking is available on E. 11th Street, at the Community Lot one block north on Wheeless Street, and to the north of the hotel. Please pay attention to parking signs as some streets are residential parking only, and you will be towed if you park there. We love our neighbors, so please do not park in residential-only areas.
While we love cats and dogs, unfortunately we are unable to accommodate pets at this time. We apologize for this inconvenience.
Cancellation & Change Policy
We are a very small, independent hotel, and as such, we hope you recognize the need for the following cancellation and change policies. Please read carefully.
• Standard Reservations:
Our standard cancellation policy is 72 hours prior to arrival; cancellations made within the 72-hour period will be charged one night’s stay. For multiple-room reservations, the cancellation policy is seven (7) days prior to your arrival; cancellations made within the seven (7) day period will be charged one-night’s stay for each reservation. Early departures will be charged 50% of the following night’s room rate.
Any cancellations or modifications to your reservation must be made by calling the hotel or emailing us at firstname.lastname@example.org. You must receive an email confirming the cancellation.
• Reservations During SXSW, ACL, Formula 1:
Reservations made during SXSW, ACL(Austin City Limits Music Festival), and Formula 1 are NON-REFUNDABLE.
HOTEL ELEVEN STATEMENT OF PRIVACY
COLLECTION OF YOUR PERSONAL INFORMATION
As an E-commerce Web site, Hotel Eleven collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Hotel Eleven is used solely for the purpose of billing your online purchases.
USE OF YOUR PERSONAL INFORMATION
Hotel Eleven collects and uses your personal information to process requested reservations. Hotel Eleven may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. You may stop the delivery of future promotional e-mail from Hotel Eleven by responding directly to any email you receive with a request to remove you from the mailing list. Hotel Eleven does not sell, rent or lease its customer lists to third parties.
SECURITY OF YOUR PERSONAL INFORMATION
Hotel Eleven is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
CHANGES TO THIS STATEMENT
Hotel Eleven will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Hotel Eleven will use your personal information, Hotel Eleven will prominently post such changes prior to implementing the change. protecting your information.
CONDITIONS OF USE
All content on this website is the exclusive property of Hotel Eleven, LLC. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.
PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.
LICENSE AND SITE ACCESS
Hotel Eleven, LLC grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Hotel Eleven, LLC. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Hotel Eleven, LLC. You are prohibited from using meta tags or any other hidden text utilizing Hotel Eleven’s name or trademarks without the express written consent of Hotel Eleven, LLC. Any unauthorized use of this websites voids the limited license granted by Hotel Eleven, LLC.
CONTENT SUBMITTED BY SITE USERS
If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Hotel Eleven, LLC and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Hotel Eleven, LLC or its affiliates for all claims resulting from content you supply. Hotel Eleven, LLC reserves the right to remove any content at our sole discretion.
LIMITATION OF LIABILITY
This site is provided by Hotel Eleven, LLC on an “as is” and “as available” basis. Hotel Eleven, LLC makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.hotelelevenaustin.com is at your own risk. Hotel Eleven, LLC cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Hotel Eleven, LLC will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Hotel Eleven offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.hotelelevenaustin.com) or announced via other means of communication in conjunction with the promotion of the Hotel Eleven product collection, including radio and TV broadcasts, internet forums and various online websites. We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Hotel Eleven, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair.
By visiting www.hotelelevenaustin.com, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Hotel Eleven, LLC.
CHANGES IN POLICY
Hotel Eleven, LLC reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.